WE DO NOT SHIP TO P O BOXES AT THIS TIME, PLEASE SUPPLY A STREET ADDRESS FOR DELIVERY.
LearnEX Educational Services are unable to supply goods outside of New Zealand, please contact your country distributor for product.
Due to the size and weight of our Math-U-See products (they are foolscap not A4 size), it is more cost effective to courier up to 3 products than 1 product. Rural Delivery is an extra cost.
You can be confident that your order will be handled efficiently and dispatched in a prompt and timely manner. In the rare event of a parcel going missing, a replacement will be issued, assuming the correct shipping information was provided initially.
We courier all our parcels and are able to track them in transit to ensure that they have been delivered safely. Although we take great care to package parcels well, we realise that damage may sometimes occur during shipping. In this unlikely event, we are able to put in a claim with the postal/courier company. For us to be able to do this we need you to retain all original packaging including bar codes and report damage as soon as the parcel is received.
Due to insurance limitations, WE CAN ONLY ACCEPT RETURNS ON DAMAGED GOODS WITHIN 5 DAYS so please contact us immediately if your parcel arrives damaged. We are unable to accept DVD returns unless they are damaged, due to copyright restrictions.
If there are any issues with your order please notify us immediately on receipt. Please retain the original packaging in the case of damage, otherwise we will be unable to make a claim with the courier company.
We check all delivery addresses using NZ Post's Address & Post Code Finder as does our courier company. If you have a Rural Delivery number please make sure that you include it in your delivery address.
Please feel free to contact us at any time if you have any questions whatsoever about your order.
Due to shipment and currency fluctuations, LearnEX Educational Services reserves the right to change the prices advertised without notification.
There are no refunds for change of mind, please carefully research the items you are interested in before purchasing them.